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Refund, Return & Cancel

Can I cancel my order?

Orders may be cancelled within 24 hours of placing an order online, assuming the order has not already been shipped. Please write to us at care@happykids.co.in to cancel your order. In the event of a cancellation, your payment will be returned to your account within 2 weeks.

Can I return or exchange my order?

Yes, you can return or exchange most items within 10 days from date of delivery. We work very hard to ensure that the highest quality standards are met, but if you are still unsatisfied with your order, please write to us at care@happykids.co.in, with your order number, product you would like to return and reason for return. We will follow up with detailed instructions on how you can initiate a return or exchange.

For an exchange, please return the current item and place a new order.

All products returned must be unused and in their original packaging will tags intact to be eligible for returns or exchanges. We require the original invoice to be sent along with the product. We cannot accept returns or exchanges that we receive after 10 days from delivery date.

We cannot accept returns on personalized orders or certain sale items marked as final sale.

Please email us at care@happykids.co.in for any clarifications on returns.

What would I have to pay to return or exchange an item?

If the product delivered is different from the order placed or is defective, we will provide a full refund or re-fulfill your order.

If the return or exchange is for other reasons, we would require you to borne the cost of shipping back the product. Once we receive the return, you will receive an email with online credit valid for three months (minus the initial shipping cost).

What is your refund policy?

In case you wish to cancel an order or if the product delivered is different from the order placed or is defective, please write to us at care@happykids.co.in, with your order number, product(s) ordered and reason for return/cancellation. We will follow up with detailed instructions on how you can initiate a return or exchange. Your payment will be returned to your bank account within 2 weeks.

Are there items that cannot be returned?

Orders for personalized items cannot be returned or exchanged except when due to defect. We do not accept return on gift card purchases. We also cannot accept returns on certain sale items, which are marked final sale.

My order was delivered incorrectly or is damaged. What should I do?

If the item delivered is different from the order placed or has a quality issue, we will provide a full refund or re-fulfill your order. To return or exchange a product, please email us at care@happykids.co.in for return instructions. Please ensure product is unused and in original packaging with tags intact. We also require the original invoice to be sent along with the product.

Please note that we require all returns or exchanges to reach us within 10 days from delivery date.

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